Steven Bankert is a seasoned entrepreneur and quality control professional based in North Attleborough, Massachusetts, with a career spanning more than four decades. Since launching his first business in 1983, Bankert has built and managed a diverse portfolio of ventures, including laundromats, electrical operations, an ice cream shop, and a children's indoor entertainment center. His broad experience across industries has given him a uniquely grounded perspective on what it takes to run a successful business.
Since 2000, Bankert has operated a secret shopping business, providing business owners and executives with objective, on-the-ground assessments of their operations. His clients span a wide range of industries, from restaurants and retail shops to car dealerships, casinos, and tourist destinations. Through structured site visits and detailed reporting, he helps owners identify service gaps, recognize staff strengths, and implement meaningful improvements. Bankert believes that consistent, high-quality customer service is one of the most valuable—and cost-effective—investments a business can make.
Beyond his professional endeavors, Steven Bankert is an active member of his community. He has served as president of the Plainville Lions Club and contributed to the North Attleborough finance committee. He is currently engaged in local wetland conservation efforts. In his personal time, he enjoys kayaking, wakeboarding, and time spent with his grandchildren.
